Email Automation

Project Overview

This email management system automatically reads, understands, and sorts incoming emails for businesses. The project uses machine learning to classify emails and computer automation to handle the entire process without human intervention, working directly with the Thunderbird email client.

The machine learning component is the brain of the system that reads and understands email content. The system first cleans up the email text by removing special characters and fixing formatting issues. It then converts the cleaned text into numbers that the AI model can work with, allowing it to understand what the email is about and decide which department should handle it based on patterns it learned during training.

The system's continuous operation capability ensures 24/7 monitoring and processing of incoming communications, eliminating delays in email routing and ensuring that critical business communications are processed immediately upon arrival.

Auto Processing
24/7 Monitoring
Text Preprocessing
Image Recognition

Video Demonstration

Automated email sorting powered by AI

Real Life Applications

How businesses can use this project

Customer Support

Automatically sort and send customer questions to the right support teams, speeding up responses. By understanding the content and context of each message, the system can instantly direct customers to the most qualified team members.

Human Resources

Simplify how job applications and employee questions are sent to the right HR staff. For job applications, the system can automatically route candidates to the appropriate hiring managers based on the position they're applying for.

IT Support & Technical Services

Send technical support requests straight to the IT department to fix issues faster and lighten the load on general support. This automated routing ensures that complex technical problems reach qualified specialists immediately, reducing resolution time and preventing issues from bouncing between departments.

Administrative Tasks

Automate the sorting of general emails, helping office managers focus on important tasks. Based on the same principle it can be customized for invoice management, e-commerce order processing, and many other business processes.

Technical Specifications

Key features and technical implementation

Core Components

  • Email App Automation: The script opens the Thunderbird email app, checks for unread emails, and selects them for processing.
  • Image Detection It checks the screen for specific images to determine the presence of certain indicators.
  • Text Preprocessing: Emails are preprocessed to clean and standardize the text.
  • Email Classification: The content of unread emails is vectorized and fed into a pre-trained machine learning model to predict the appropriate department for forwarding.
  • Email Forwarding: Based on the classification result, the email content is forwarded to the specified department, making the workflow easier.

Technology Used

Joblib PyAutoGUI Pyperclip Regular Expressions Pandas Scikit-learn NLP Thunderbird API

Ready to make your life easier?

I can automate your workflow and save you a lot of time.

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